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It's not a refund. It's way better.
Speed
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Choice
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Rewards
Intelligent refunds, only with TodayPay. Putting the fun into refunds!
Repurchases
Shoppers getting instant refunds show 25% higher repeat purchase intent and drive 30% faster repurchase cycles.
Retention
Instant refunds boost retention because 58% of shoppers abandon brands after difficult refund experiences.
Revenues
Cut payment costs and earn new incremental revenue on every refund with TodayPay!
TodayPay supercharges conversion and kills customer complaints
Increase Repurchases & Customer Lifetime Value
Instant refunds convert disappointment into trust, driving repeat purchases because 73% of shoppers say refund speed determines repurchase intent.
Improve Retention & Reduce Churn
Post-purchase customer experience is the leading cause of customer churn and 96% of shoppers stay loyal to brands with easy refunds. Stop churn before it starts with a frictionless, post-purchase experience.
Cut Operational Costs & Close Out Claims
Reward loyal customers with the benefit of an instant refund option. Shoppers will buy again, buy more the next time and tell their friends to buy. Time is money.
Grow Revenues & Higher Customer Satisfaction
“Where is my refund?” is often the top 3 complaint reason code for merchants. Instant refund means instant gratification cutting costly complaints handling and unlocking repeat purchase intent and delivering higher customer satisfaction scores.
How it works
Merchants
Convert more and dispute less with an alternative payment method for refunds.
Open account in less than a minute
Simple setup process for Enterprise customers and small businesses.
Pick your integration setup
Add our API to your existing return workflow, integrate to your AI chatbot, contact center agents or add the widget.
Refunds problem is finally solved!
You retained an unhappy customer with a delightful experience and they'll buy from you again.
Consumers
Earn cashback rewards on refunds in the payment method of your choice.
Choose TodayPay®
Get the instarefund® delivered in the method and speed of your choice. It’s not a refund, it’s way better.
Text message arrives
TodayPay will send you a text message with a secure link to get the instarefund®.
Instant gratification awaits!
Choose the delivery method and even earn rewards. Imagine buying a $100 item, and getting $102 instarefund® because it’s not a refund, it’s way better!
Our mission
TodayPay® is a software company and inventor of the alternative payment method for refunds and the Refunds as a Service™ category. That means helping merchants, marketplaces, logistics, issuers, and insurers disburse rewards immediately, in the delivery method and speed of their choice.
“The speed of a payment can change someone’s life.”
Jeremy Balkin, Founder & CEO
Meet the team
Led by payments industry veteran and former Head of FinTech for J.P.Morgan.
Jeremy Balkin
Founder & CEO
World class team of payment technology professionals with experience and pedigree.
Frequently Asked Questions
What is TodayPay?
TodayPay is a technology company helping merchants fix their refund payments problem. Think of TodayPay as the only alternative payment method for refunds.
Who is TodayPay?
TodayPay is founded by Jeremy Balkin, previously a Managing Director for J.P. Morgan where he was the head of fintech in the global payments business.
Who does TodayPay support?
TodayPay technology supports merchants across the Fortune 1000 and insurance companies helping them fix the refund payment problem.
What is the instarefund?
It's not a refund, it's way better. The instarefund offers choice of delivery method, speed and rewards.
What countries does TodayPay operate?
TodayPay supports over 100+ countries.
Where is TodayPay headquartered?
TodayPay is headquartered in the United States.
What are TodayPay’s compliance certifications?
TodayPay is SOC 2, PCI DSS and CASA compliant.
Request a Demo
Get a personalized demo and discover how TodayPay transforms the refunds
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