Enterprise infrastructure for
refunds
instant refunds
check replacement
appeasements
loyalty
coupons
rewards
edge cases
refunds
refunds
TodayPay® is the alternative payment method for refunds. Merchants in full control of the experience. Customers get instant resolution. Turn refunds into repurchases, retention and revenues.
Payments are instant. Refunds are not.
Businesses have spent decades optimizing how customers pay, yet refunds remain slow, fragmented, and difficult to manage. Customers wait, support teams handle avoidable contacts, and finance teams spend time resolving issues. TodayPay fixes the infrastructure behind the refund.
One platform for every way you send money back to customers.
TodayPay provides the infrastructure enterprises need to initiate, manage, deliver and track customer refunds and other post-purchase payments.
TodayPay makes refunds a programmable liquidity event
Stop treating every refund like the same payment. The way a customer paid shouldn’t dictate how they get their money back.
TodayPay gives enterprises the infrastructure to offer a configurable range of eligible refund methods so you decide what’s available and your customers choose what works best for them.
You control the options. They choose the method.
Less admin. More resolution.
TodayPay removes manual workflows so you can get back to business faster.
Delegate refund
workflow requests
Some refunds begin with a return. Others begin with an email, phone call, complaint, damaged order, missing item, receipt or claim.
TodayPay lets enterprises send customers a secure link where they can provide the information needed to resolve the issue themselves.
Refunds aren't just a payments problem.
They affect nearly every part of the enterprise.
A refund usually happens when something has already gone wrong. Resolve it quickly and turn a negative customer moment into an opportunity to rebuild trust with faster resolution, greater payment choice, better refund visibility, and fewer “Where is my refund?” support contacts.
Replace fragmented refund processes with controlled payment infrastructure that reduces dependence on paper checks, manual payment operations, and disconnected systems while improving visibility and reconciliation. Enable digital payment delivery, centralized controls, transaction reporting, and streamlined payment reconciliation.
Move repetitive refund administration away from employees. TodayPay can automate intake, approvals, customer communications, payment delivery, and exception handling while routing cases that need attention back to your team. Reduce manual processing, customer contacts, and operational effort with automated workflows built around exception-based operations.
The refund experience can influence whether the next transaction happens. Use refund speed, payment choice, and merchant value to keep customers engaged with your brand after a return. Increase repurchase opportunities, support customer retention, promote merchant credit, and create meaningful post-refund engagement.
TodayPay operates as an additional refund infrastructure layer alongside your existing processors, acquirers, payment methods, and enterprise systems. Expand what your refund stack can do without replacing the systems and processes that already work for your business.
Automation without
giving up control.
Enterprise refunds need more than a payment button. TodayPay gives businesses configurable controls around who can issue money, how much they can issue and when human approval is required.
Integration in minutes
Start without engineering. Scale with an API. Enterprise transformation doesn't need to begin with a 12-month integration project. TodayPay supports multiple deployment models.
secure TodayPay workflow.
Refund infrastructure
for complex enterprises.
platform FAQ
An enterprise refund platform gives businesses infrastructure for managing how customer refunds are initiated, approved, delivered and tracked across multiple systems, payment methods and customer touch-points. TodayPay adds a configurable refund layer between an enterprise's existing systems and its customers.
Refund automation uses software and business rules to automate steps that traditionally require employees, including refund intake, validation, approval, customer communication, payment delivery and reporting.
Yes. TodayPay can be used to replace eligible paper refund and reimbursement processes with digital payment workflows, giving customers faster access to their money while reducing check administration for the business.
No. TodayPay is designed to work alongside existing payment processors, acquirers and enterprise systems rather than requiring businesses to replace their payments infrastructure.
TodayPay supports API integrations, batch/file workflows, no-code enterprise tools and customer-facing links. Businesses can begin with a lightweight deployment and integrate more deeply over time.
Yes. TodayPay can support enterprise hierarchies and configurable access, allowing businesses to organize users and refund activity across brands, regions, business units, locations or stores.
TodayPay can support use cases including ecommerce refunds, store refunds, customer service refunds, cash refunds, paper check replacement, claims, appeasements, reimbursements and other merchant-to-consumer payments.
TodayPay is designed for enterprise payment environments and maintains SOC 2 and PCI DSS compliance.
